Let's talk about your Amazon Success.

What happens after you send this form

Your message goes to the AmzEngine team rather than a generic queue. We read it, decide whether it is a product question, a billing question or an enforcement emergency, and reply from the person who can actually answer it. If your inquiry concerns a suspended account, a blocked ASIN or a hijacked listing, it is treated as time-sensitive and routed to the expert services team the same working day.

To keep the exchange short, include the marketplace you sell on, the ASINs or account involved, and the exact wording of any notification you received from Amazon. Screenshots help more than summaries — the specific policy Amazon cites determines what can be done next, and paraphrasing often loses it.

Which channel to use

Use this form for sales questions, service scoping, partnership and agency inquiries, and anything involving documents you would rather not put in a chat window. If you already have an AmzEngine account, the in-app support option carries your account context automatically, which usually means fewer round trips for questions about your own data, subscription or usage limits.

For account-level emergencies, say so in the first line of your message. We would rather receive an incomplete message quickly than a perfectly documented one three days later, because appeal windows and counter-notice periods do not pause while evidence is being assembled.

How we handle your information

Everything you send — invoices, supplier documentation, Seller Central correspondence, brand registry records — is stored encrypted and shared only with the team members working your case. We never require your Seller Central password; where account access is needed, it is granted through Amazon's own authorised user and SP-API permissions, which you can revoke at any time.

If you are evaluating AmzEngine rather than reporting a problem, you do not need to contact us first. The free calculators and analyzers are open to everyone, and research, validation and the keyword workspace are available on a free account without a credit card. Reach out when you want a walkthrough, a scoped quote for expert services, or answers about how our estimates are modelled.