Hijacker removal assistance, handled by enforcement specialists
Unknown sellers on your ASIN? We map every offer, separate authorized distributors from hijackers, organize verifiable evidence and prepare the report Amazon acts on — then watch for their return.
Detected issue
Unknown seller holding Buy Box on B08X1D24QF
Buy Box share lost
68%
Unknown sellers
3
Days active
9
Case progress
Seller review
2,600+
Seller cases reviewed
79%
Listings cleared of unknown sellers
24-48h
Priority case review
NDA
Signed on every case
Important terminology
An unfamiliar seller is not automatically a counterfeiter. We investigate unknown sellers and potential hijacker risk first, so the report you submit is accurate — unfounded counterfeit claims get closed and can put your own account at risk.
The stakes
Every day on your listing is revenue you paid to acquire
Hijackers do not build demand — they intercept yours. Your ads, reviews and ranking send the traffic, and a lower-priced unknown offer collects the Buy Box. Meanwhile any quality problem in their units lands as a one-star review on your ASIN.
Most self-filed complaints fail because they assert counterfeiting without proof. We work the case the way Amazon reviews it: identify the seller, document the violation that actually applies, and submit it through the right channel.
What the investigation covers
Completed before any report is filed in your name.
- 1
Offer mapping
Every seller on the ASIN captured with price, condition, fulfilment method and storefront history.
- 2
Authorization check
Unknown accounts compared against your distributor and reseller agreements to avoid enforcing on a partner.
- 3
Violation classification
The specific policy that applies — IP, condition, listing manipulation or pricing — instead of a blanket counterfeit claim.
- 4
Evidence assembly
Time-stamped screenshots, offer snapshots, brand ownership proof and structured test-buy instructions.
- 5
Channel selection
Brand Registry, Report a Violation or Seller Support, chosen for the violation type and your registry status.
The workflow
Investigate, evidence, report, deter
One specialist owns the case from intake to a clean offer page.
Investigate
We map every seller on the ASIN, separate authorized distributors from unknown accounts, and record storefront history so you enforce against the right party.
Evidence
Screenshots, offer snapshots, test-buy documentation and brand ownership proof are organized into a report structured the way Amazon's teams review complaints.
Report
We prepare the correct submission path — Brand Registry, Report a Violation, or a Seller Support case — with wording that avoids unsupported counterfeit accusations.
Deter
After removal we monitor for the seller's return, log recurrence patterns, and give you a hardening checklist covering pricing, distribution and Brand Registry settings.
Why speed matters
Enforcement is a revenue decision, not paperwork
Buy Box recovered
Every hour an unknown seller holds the Buy Box, your ad spend converts into their revenue.
Brand integrity kept
Off-spec or expired units sold under your brand land as one-star reviews on your ASIN.
Escalation avoided
Documented, accurate reporting protects your account from retaliatory or unfounded complaints.
What you receive
- Full seller map of every offer on the affected ASIN
- Authorization assessment for each unknown seller
- Structured evidence pack with test-buy guidance
- Prepared violation report or support-case wording
- Escalation plan if the first submission is closed
- Prevention checklist to deter repeat listings
What this service is not
- Any guarantee a seller will be removed — Amazon decides enforcement
- Legal action, cease-and-desist letters or trademark filings
- Contacting the other seller on your behalf
- Accusing a seller of counterfeiting without verified evidence
We are transparent about this up front. Any provider promising guaranteed seller removal is describing a decision only Amazon can make.
Intake checklist
What we need from you
The intake form collects each item below. Nothing here requires your Seller Central login — we never ask for credentials.
Turnaround
Pick the speed your listing needs
Both tiers include the full seller investigation, evidence pack and prepared report. Priority moves your case to the front of the specialist queue.
Standard removal case
For a single ASIN with one or two unknown sellers.
Priority enforcement
For multi-seller attacks on a core revenue ASIN.
- Front-of-queue specialist
- Up to five sellers investigated
- Escalation if the first report closes
Recurring hijackers across your catalog? Compare all service pricing
Hijacker removal questions
Take your listing back
Start the intake in a few minutes. A specialist reviews your ASIN and the sellers on it before you commit to anything.